Reddit Ads Support: How to Get Help

Running into issues with your Reddit advertising campaigns? Knowing how to get effective support can save you time and keep your campaigns running smoothly. This guide covers all the support options available to Reddit advertisers, from self-service resources to direct contact methods.

Reddit Support Options

Reddit offers several support channels for advertisers:

Help Center

The Reddit Ads Help Center is your first stop for common questions:

Location: reddithelp.com or business.reddithelp.com

What you'll find:

• Getting started guides
• Account setup instructions
• Ad specs and requirements
• Policy documentation
• Troubleshooting articles
• Best practices guides

The Help Center is organized by topic, making it easy to find answers to specific questions about campaign setup, targeting, billing, and more.

In-Platform Support

Within Reddit Ads Manager, you can access help through:

1. Help Icon: Click the "?" icon for contextual help
2. Documentation Links: Hover over features for explanations
3. Submit a Request: File support tickets directly

Email Support

For issues that require personal assistance:

General Advertising Support: Available through the Help Center's "Submit a Request" option

Response Time: Typically 1-2 business days for standard issues

When to Use Email:

• Account access problems
• Billing disputes
• Policy clarifications
• Technical issues not resolved by Help Center

Managed Account Support

If you have significant ad spend, you may qualify for:

• Dedicated Account Manager: Direct point of contact at Reddit
• Priority Support: Faster response times
• Strategic Guidance: Help optimizing campaigns
• Beta Access: Early access to new features

Contact threshold varies, but advertisers spending $10,000+/month often qualify for managed support.

Common Issues & Solutions

Before contacting support, try these solutions for common problems:

Billing Issues

Problem	Quick Solution
Payment declined	Update payment method in Billing settings
Unexpected charges	Review campaign budgets and date ranges
Invoice needed	Download from Billing > Payment History
Refund request	Submit request through Help Center

Campaign Problems

Ads not running:

1. Check campaign status (active vs. paused)
2. Verify budget hasn't been exhausted
3. Review targeting—ensure audience is large enough
4. Confirm billing is set up correctly
5. Check for policy violations in ad review

Low delivery:

• Increase budget or bid amounts
• Broaden targeting options
• Test different creative variations
• Check if subreddits are too narrow

Ads rejected:

• Review rejection reason in Ads Manager
• Compare against Reddit advertising policy
• Edit and resubmit compliant creative
• Appeal if you believe rejection was in error

Account Access

Can't log in:

1. Reset password at reddit.com/password
2. Clear browser cache and cookies
3. Try incognito/private browsing mode
4. Check if account was suspended

See our Reddit Ads login guide for detailed troubleshooting.

Technical Issues

Pixel not tracking:

1. Verify pixel installation with browser extension
2. Check for ad blockers interfering
3. Test with Reddit Pixel Helper
4. Ensure conversion events are configured

Reporting discrepancies:

• Allow 24-48 hours for data to settle
• Compare same date ranges and time zones
• Check attribution window settings
• Verify pixel is firing correctly

When to Contact Support

Some situations require direct support contact:

Contact Support For:

• Account suspensions or restrictions
• Billing errors after failed self-resolution
• API access requests
• Partnership or managed account inquiries
• Legal or compliance questions
• Security concerns or account compromise
• Persistent technical bugs

Handle Yourself First:

• Ad rejections (edit and resubmit)
• Campaign optimization (use Help Center resources)
• Reporting questions (allow data to settle)
• Feature questions (check Help Center or Learning Hub)

Tips for Effective Support Requests

When you do contact support, include:

Essential Information

1. Account details: Your advertiser account ID
2. Campaign ID: Specific campaign or ad group affected
3. Issue description: Clear, specific explanation
4. Screenshots: Visual evidence of the problem
5. Steps taken: What you've already tried
6. Timeline: When the issue started

Example Support Request

Subject: Campaign delivery stopped unexpectedly

Account ID: [Your ID] Campaign ID: [Campaign ID]

My campaign stopped delivering on [date] despite having remaining budget. I've verified:

• Payment method is valid
• Campaign status shows "Active"
• No policy violations in ad review
• Targeting includes 500K+ audience

Attached: Screenshots of campaign settings and delivery graph

Please investigate why delivery stopped.

Frequently Asked Questions

How long does Reddit Ads support take to respond?

Standard support requests typically receive responses within 1-2 business days. Urgent issues like account security or billing problems may receive faster attention. Managed accounts with dedicated representatives typically get same-day responses.

Is there phone support for Reddit Ads?

Reddit doesn't currently offer phone support for self-serve advertisers. Support is primarily through the Help Center, email tickets, and for qualified advertisers, dedicated account managers who may be available for calls.

What if my ad keeps getting rejected?

First, review the rejection reason in Ads Manager and compare your ad against Reddit's advertising policies. Make specific changes addressing the cited issue and resubmit. If you believe the rejection is in error, you can appeal through the Help Center with a clear explanation of why your ad should be approved.

Can I request a refund for underperforming ads?

Reddit generally doesn't refund for campaigns that delivered as configured but didn't meet performance expectations. Refunds are typically reserved for billing errors, undelivered spend, or platform issues. For billing concerns, contact support through the Help Center with specific details.

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Key Takeaways

• Start with the Help Center for common questions before contacting support
• Include specific details (account ID, campaign ID, screenshots) in support requests
• Most common issues can be resolved through self-service troubleshooting
• Managed account support is available for higher-spend advertisers

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